Viewing a Request (IT)
You can view any request you have submitted by clicking on the My Tickets link at the top of the IT Help Desk.
To view your submitted requests:
- Under My Tickets you will see up-to-date information on any request you have entered into the system. Each request will include the current status, ID numbers, which tech is working on the issue and any notes.
- You can click on the Pencil to add additional information it to ticket. The edit will also allow you add attachments or screen shots.
- The Close button to the bottom of the screen will allow you to close the active ticket and redisplay the complete list of your tickets.
- If you are trying to locate a specific request, use the Filter link at the top of the screen.